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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving emails when someone submits a form

    Asked by Mendocino29s on September 09, 2016 at 02:01 PM

    Our account is scanine@sbcglobal.net  We are not receiving notifications when someone fill out a form.  Thank you for your help

    Page URL:
    www.sbk9rescue.com

    Screenshot
    Emails receiving a receiving emails
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    JotForm Support

    Answered by BJoanna on September 09, 2016 at 03:47 PM

    I have checked and email address you provided is in the bounce list. Our system gave following result: 

    scanine@sbcglobal.net is IN the bounce list 

    Reason(s) : smtp; 553 5.3.0 flpd573 DNSBL:RBL 521< 209.126.119.154

    I have now removed it from the bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues

    Why I am not Receiving Email Notifications?

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.