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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google docs integration no longer updating new submissions

    Asked by rkearton on September 09, 2016 at 02:08 PM

    Non-function of our integrated spreadsheet is adding hours of work to my load at a critical time. 

    I really need to have my problem resolved.  Please contact me as soon as possible. 

    Page URL:
    https://form.jotform.com/61893790964978

    upgraded I upgraded cannot i cannot
  • Profile Image
    JotForm Support

    Answered by david on September 09, 2016 at 03:42 PM

    We recently had an issue that caused submissions forwarded to Google docs spreadsheets to get backed up and eventually stop sending.  This has been fixed and should be working once again.  I sent several test submissions and each one ended up in the integrated sheet. 

    If yours are still not showing up, disconnecting and reconnecting the integration should resolve the issue.

  • Profile Image

    Answered by rkearton on September 09, 2016 at 04:46 PM
    Thank you David.
    It seems to be working now.
    It is really bad timing, because every time this happens I have to start over to make sure I notified everyone, and this is the 2nd time I’ve had to do this in the last week or so.
    Also, for some reason the automatic response feature on this form is not working for everyone—I have been getting questions about whether or not they are registered.
    I’m not usually a crank, but I do feel like you guys were better a year ago, which is why I paid for the upgrade.
    Robin Kearton
    Director, Community Center for the Arts (C4A)
    www.c-4a.org
    rkearton@c-4a.org
    217.384.5150
    ...
  • Profile Image
    JotForm Support

    Answered by david on September 09, 2016 at 06:08 PM

    I checked your form and the notification email looks to be working correctly.  According to our logs, the emails are sending without issue.  There is not currently an autoresponder set of for your form.  If you would like the users filling out the form to receive a copy, set up and autoresponder:

    https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    That will send an email to the address entered in the form when filled out as well.