Google docs integration no longer updating new submissions

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    Asked on September 09, 2016 at 02:08 PM

    Non-function of our integrated spreadsheet is adding hours of work to my load at a critical time. 

    I really need to have my problem resolved.  Please contact me as soon as possible. 

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    Answered on September 09, 2016 at 03:42 PM

    We recently had an issue that caused submissions forwarded to Google docs spreadsheets to get backed up and eventually stop sending.  This has been fixed and should be working once again.  I sent several test submissions and each one ended up in the integrated sheet. 

    If yours are still not showing up, disconnecting and reconnecting the integration should resolve the issue.

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    Answered on September 09, 2016 at 04:46 PM
    Thank you David.
    It seems to be working now.
    It is really bad timing, because every time this happens I have to start over to make sure I notified everyone, and this is the 2nd time I’ve had to do this in the last week or so.
    Also, for some reason the automatic response feature on this form is not working for everyone—I have been getting questions about whether or not they are registered.
    I’m not usually a crank, but I do feel like you guys were better a year ago, which is why I paid for the upgrade.
    Robin Kearton
    Director, Community Center for the Arts (C4A)
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    Answered on September 09, 2016 at 06:08 PM

    I checked your form and the notification email looks to be working correctly.  According to our logs, the emails are sending without issue.  There is not currently an autoresponder set of for your form.  If you would like the users filling out the form to receive a copy, set up and autoresponder:

    That will send an email to the address entered in the form when filled out as well.