What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    From which smtp servers does the email go from?

    Asked by mikeapiit on April 18, 2012 at 03:51 AM

    I currently testing the jotform for use as an online application form for our school. I want to know from which smtp email relays are the contact data sent from?

    For example if a candidate fills the form and uploads his resume using the form, does this mean the whole data from the contact form would be sent from his personal email smtp relays to our recipients OR do u have your internal email engine / smtp relays from which all messages are sent from. Just wanted to know to be able to cope with the large applications we receive everyday.




  • Profile Image
    JotForm Support

    Answered by liyam on April 18, 2012 at 04:34 AM

    The email notifications and auto responders are generated and sent from JotForm's email servers.

    If you need the IP addresses for whitelisting, please let us know.

  • Profile Image

    Answered by mikeapiit on April 18, 2012 at 04:48 AM

    Can your email servers handle over 1000 daily client submissions (with file attachments of about 1MB) every day with each submission going to about 50 recipient examiners.


    Waiting for your reply



  • Profile Image
    JotForm Support

    Answered by liyam on April 18, 2012 at 05:00 AM

    Hello mikeapiit.  Yes our email servers can handle sending up to an average of 50,000 emails per day.

    In regarding to the file attachments.  The files are not actually getting attached to the notification, but rather being uploaded to the servers.  Then the email notification provides a link for download of the files uploaded by the form user.

    If you wish to receive the file attachment immediately, I recommend integrating your form with Dropbox, download the Dropbox application and have it installed on your computer.  This way as soon as you have received a submission, Dropbox will prompt you that you have received a submission and you have immediately downloaded the PDF with the submitted data with the file attachment sent.

    You can learn more about JotForm with Dropbox integration from this link.

    Please let us know if you have further questions or other concerns.

  • Profile Image

    Answered by mlattke on May 09, 2012 at 05:03 PM


    Can you give me the IP Addresses to whitelisting, please.?


  • Profile Image

    Answered by AtacanC on May 09, 2012 at 05:16 PM

    Please take a look at this User Guide Article.