What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my account is disabled?

    Asked by annarremail on September 09, 2016 at 04:08 PM

    What's up with your platform? The form is not found again. Last time I had this problem I guess you fixed with without contacting me, and publishing an old version of the form. When I updated the form it gives the error I had before: "

    Form not found

    This form is disabled."

     

    What is going on?

    Page URL:
    https://form.jotform.com/62504937746161

    problem account disabled
  • Profile Image
    JotForm Support

    Answered by Nik_C on September 09, 2016 at 06:34 PM

    I see that my colleague already answered in your other thread: https://www.jotform.com/answers/926286-form-disabled, since you used our forms to collect sensitive information(credit card information), which is not allowed by our Terms of Use, our system auto suspended you. My colleague removed those fields from your form and activated your account, but since you created those fields again, our system suspended you.

    I removed those fields from your form now, please avoid putting them back or you will be suspended.

    If you need to collect payment information please use our Payment fields.

    If you have further questions do let us know.

    Thank you!