What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why was I charged?

    Asked by blackgirlspeaks on September 09, 2016 at 05:22 PM

    I signed up for the free account and never requested an upgrade. Why was I charged? 

    Page URL:
    https://form.jotform.com/62139011681146

    and for
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    JotForm Support Manager

    Answered by Jeanette on September 09, 2016 at 05:28 PM

    There is no way for us whatsoever to charge a user unless they do it on their own, because we never ever request payment information to free users.

    So either you or someone else with access to your paypal account purchased the subscription. At any rate, this is now canceled.