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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Client cannot see the images included in the forms

    Asked by atlnaturalhair on September 09, 2016 at 07:21 PM

    Clients can not see pictures included in forms.

    image source image
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    JotForm Support

    Answered by jonathan on September 09, 2016 at 10:03 PM

    I was able to see the issue as well when I checked your form.

    Example: https://www.jotformpro.com/form/62416074567964

     

    This is happening because the source URL of the image does not exist. It looks like you have not shared the pictures in your Dropbox account.

    You must grant public access to the images in your Dropbox account so that the pictures will be available.

    Let us know if you're still not able to resolve it.