Client cannot see the images included in the forms

  • Profile Image
    atlnaturalhair
    Asked on September 09, 2016 at 07:21 PM

    Clients can not see pictures included in forms.

  • Profile Image
    jonathan
    Answered on September 09, 2016 at 10:03 PM

    I was able to see the issue as well when I checked your form.

    Example: https://www.jotformpro.com/form/62416074567964

     

    This is happening because the source URL of the image does not exist. It looks like you have not shared the pictures in your Dropbox account.

    You must grant public access to the images in your Dropbox account so that the pictures will be available.

    Let us know if you're still not able to resolve it.