What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot get into my forms.

    Asked by Keith Thirgood  on September 09, 2016 at 07:44 PM

    The password I have on file does not work. And when I ask for a new password, nothing gets mailed to me.

    reset password
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    JotForm Support

    Answered by jonathan on September 09, 2016 at 10:16 PM

    Can you please tell us your jotform account/username or even your form URL. We will check.

    I currently could not trace your account using the email address you used on this post.

    Thank you.

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    Answered by Keith Thirgood  on September 15, 2016 at 08:27 PM
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    JotForm Support

    Answered by jonathan on September 15, 2016 at 09:46 PM

    From the invoice I found the account/username is keiththirgood  

    I also sent a login reset to the email. You can reset the login password if you need to.

    You can login to the account at https://www.jotform.com/login

    Let us know if you need further assistance.