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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why the integration with Google sheets is not updating with each new registration?

    Asked by aslaven on September 10, 2016 at 11:03 AM

    The integration with Google sheets is not updating with each new registration.  I have tested the sheet by entering new registrations, but nothing is showing in the integrated google sheet.  I want to be able to have the registrations on a google sheet so as to share with those collaboration on the event and be aware of all the new registrations.

    Andrea Slaven

    Page URL:
    https://form.jotform.com/62533159885971

    not updating integrated all and
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    JotForm Support

    Answered by Mike_G on September 10, 2016 at 04:50 PM

    Apologies for any inconvenience this is causing you, however, can you try re-integrating Google Spreadsheet to your form and see if that helps? (Remove the integration first and then integrate it again)

    Thank you.

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    Answered by aslaven on September 10, 2016 at 05:45 PM
    I have done this several times now. Trashing the original sheet from my drive as well and starting over. It is not working.
    Sent from my iPhone
    ...
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    Answered by aslaven on September 10, 2016 at 07:46 PM
    Added a submission to two of my forms an hour ago. Still not populated in Google sheets.
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by Nik_C on September 11, 2016 at 07:12 AM

    I just tested our Google Spreadsheet integration and I wasn't able to replicate this issue. Could you please try again and see how it works since it could be it was a temporary glitch.

    Do get back to us if the issue persists.

    Thank you!