What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is it that my form doesnt work in different browsers.

    Asked by Renske on April 18, 2012 at 10:12 AM

    In Google Chrome on a windows everything works perfectly.

    On a mac using safari the colors are different then the original.

    On Internet Explorer nothing works, the browser also creates a link in a submit link the same as in Firefox on a mac.

    ( original link in my form : http://form.jotformeu.com/form/21013842021334 

    ( The link IE and Firefox creates : http://submit.jotformeu.com/submit/21081508595354/ )

     

    http://form.jotformeu.com/form/21081508595354 This is the link to my homepage

     

    Please help because its getting annoying

  • Profile Image

    Answered by gori-mathew on April 18, 2012 at 10:28 AM

    Hi,

    We apologise for what this issue has caused you. The link you provided for "( The link IE and Firefox creates : http://submit.jotformeu.com/submit/21081508595354/ )" is not correct as i get error of Form ID not found. You can find form id as shown by this guide; http://jotform.com/help/34-Adding-a-Form-to-a-Web-Page

    I am using IE8 and your form link stated above, original link in my form : http://form.jotformeu.com/form/21013842021334  works fine with no issue.

    This might  be a problem/conflict with the page. If there is a conflict with your page, try using the IFrame code. Here is how you can get it. Open your form on the Form Builder:

     

    1. Open "Setup & Embed" tab on toolbar,

    2. Click on "Embed Form"

    3. Click on "iFrame".

    Please lets know if the same issue persists,

  • Profile Image

    Answered by Renske on April 18, 2012 at 10:40 AM

    I tried to changed it as you say, but in IE it doesnt show the image and still the button goes to the wrong link and now its increasing my responds.

  • Profile Image

    Answered by Renske on April 18, 2012 at 10:41 AM

    oops..

  • Profile Image

    Answered by jeanettebmz on April 18, 2012 at 04:52 PM

    Could you please provides the external URL where the form is embedded if any??

    I would suggest you to embed your form using the iFrame method, please follow the guide my colleague Mathew has suggested you and copy the URL directly from step 3

    Jeanette