What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Google Sheets Integration Issue

    Asked by sharingthewealth on September 10, 2016 at 08:56 PM

    My forms are not sending data to my Google Sheets.  This is affecting my productivity :(

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    Answered by graham1370 on September 10, 2016 at 09:29 PM

    Me too, but no answers. It's on then off, then on, then off again. I like jotform, but integration with google sheets cannot be relied upon and so i'm off to seek an alternative. What choice do i have. Gave them a chance and they continue to muff it up.

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    Answered by sharingthewealth on September 10, 2016 at 10:05 PM

    Let me know what you find, because I feel the same way.  I'll be looking as well.  I found a forum response earlier that described the same problem from two days ago, that was claimed to be resolved, but here we are again. :(


    It's a shame, because Jotform itself has been a great asset to my business.  

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    Answered by graham1370 on September 10, 2016 at 10:18 PM

    Plus it's all well and good for the tech's to suggest relinking, but not only is that NOT WORKING, but it creates a completely different sheet, but a new link. Which if like me you have shared the link, you start to look like you don't know what your doing if you have to tell your clients, "Oh sorry that links broken, try this one, then oh sorry that one got broken etc etc. Jotform is making me look like an unprofessional idiot. That's as opposed to a professional idiot i guess lol


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    Answered by Irshad on September 11, 2016 at 08:53 AM

    I can understand your frustration. And we are sorry for the inconvenience. Currently we are facing some technical issue with Google Spreadsheet integration. There is a delay in transferring the data to the Spreadsheet. This is probably because of some changes at our side or Google side. 

    This issue is assigned to our Development team on high priority. And our developers are working to fix this issue. We will send you further updates on this very soon.

    Thank you for your patience.