What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I get an invoice please?

    Asked by kevinomalley on April 18, 2012 at 10:32 AM

    Could someone please send me an invoice for my jotform account usage.

     

    Thanks

     

    Kevin

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    Answered by gori-mathew on April 18, 2012 at 10:52 AM

    Hi Kevin,

    Thanks for contacting us. Please can i know the method you used to make your payments? i checked the email associated with your account on our Plimus payment gateway for users using Credit card to make payments but wouldn't find your information.

    If you made payments using paypal account, please contact Paypal Support in order to request for a copy of the invoice or for them to show you how to get it.

    Paypal Support Center - https://www.paypal.com/us/cgi-bin/helpscr?cmd=_help&t=escalateTab

     

    provide them the Invoice # found in the email notification you received from Paypal.

    Please let us know if you need further assistance.Thank you for subscribing to JotForm!

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    Answered by kevinomalley on April 18, 2012 at 10:56 AM

    We use a corporate credit card to pay for this account- its likely to be in someone elses name not mine.

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    Answered by gori-mathew on April 18, 2012 at 11:00 AM

    Please find the email registered with this account in our Plimus payment gateway that was used to collect credit card payament.

     

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    Answered by kevinomalley on April 18, 2012 at 11:17 AM

    I really have no idea what Plimus is or what the email address registered with the card is, or what the password would be. Can't I just be emailed an invoice as the account holder- I know its been paid.

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    Answered by gori-mathew on April 18, 2012 at 11:27 AM

    Hi,

    Plimus is our 3rd party payment gateway where credit card users use to make payments. On regsitering for this account, one is sent email an email to indicate that the account has been registered and it is an account where all invoices are sent when payments are made.

    Kindly can you confirm on whose name is this credit card, they will be at position to give these information.

    Awaiting your response to assist you further

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    Answered by kevinomalley on April 18, 2012 at 12:51 PM

    The name should be Stephen Hilton, Bristol City Council

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    JotForm Support

    Answered by Goldo on April 18, 2012 at 01:40 PM

    A copy of the receipt has been sent to the email address as entered when the order was placed.