What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    redirect to website after submission

    Asked by eddarsom on September 11, 2016 at 11:35 AM

    I set up to redirect after submission to go directly to my website

     

    This is what I entered: https://www.myatmdream.com/

     

    When I did a test I got an error page that said unable to connect

     

    I tried the same website info with myatmdream.com independently and no problem

    Page URL:
    https://form.jotform.com/62454246998167

  • Profile Image
    JotForm Support

    Answered by BDAVID on September 11, 2016 at 12:05 PM

    I got that error too, when trying to access the page directly through the URL you have shared. So, the problem is the page. 

    Let us know if you have more questions.

  • Profile Image

    Answered by eddarsom on September 11, 2016 at 02:45 PM
    Thanks for your reply
    However when you enter that same webpage on its own the link works
    That's why I was wondering if there was something wrong with the jotform
    redirect
    ...
  • Profile Image
    JotForm Support

    Answered by Jim_R on September 11, 2016 at 03:21 PM

    Hello, there's nothing wrong with the Thank You page redirect. What David implied on his previous reply was that visiting the same page you posted on your question won't load when viewed as is.

    I also encountered the same error when I tried the link you posted. So I fiddled around your URL and found out that you're not using https.

    So to fix it, just update your THANK YOU page URL from https://www.myatmdream.com/ to http://www.myatmdream.com/ and it should work.