What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Still not getting email alerts/notifications

    Asked by divorcelaw201 on April 18, 2012 at 11:06 AM

    Hi,

    I am not getting email alerts when someone signs up on my website. I have tried signing up on my website using 5 different email qaddresses (inlcudinbg gmail & yahoo mail) I did not received a single email alerts. I cnhaged the sender email to noreply@jotform as suggested & even tested it successfully after this but as soon as i sign up on the website I do not get the notrificaiton.

    Please help

    regards

    sue

    website http://divorcelawyersjohannesburg.co.za

     

    Page URL:
    http://divorcelawyersjohannesburg.co.za

  • Profile Image

    Answered by gori-mathew on April 18, 2012 at 11:13 AM

    Hi,

    Sorry for what this issue has caused you. I have checked your account and can see mails sent to your account from our servers,

    --------------------------------------------------------------------------------------------

    ying: /var/log/mail.log:Apr 18 10:59:07 ying sm-mta[31777]: q3IEx6Si031775: to=, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123176, relay=divorcelawyersjohannesburg.co.za. [50.22.194.219], dsn=2.0.0, stat=Sent (OK id=1SKWLb-0000UA-1G)

    -------------------------------------------------------------------------------------------

    Please request your ISP/email services provider to whitelist Jotmails IPs indicated below;

    http://jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     Please lets know if this issue persist

  • Profile Image

    Answered by sue on April 18, 2012 at 11:47 AM

    Hi & thanks for the reply.

    I am still having the same issue - I reste my password and received the password reset email twice but when i test the form on my website by signing up with any of my email addresses I do not get notificaiton emails.

    BTW i did whitelist the IP's you supplied

  • Profile Image

    Answered by boons on April 18, 2012 at 01:59 PM

    This is what worked for me.

     

     

    Log into your  Webmail (via your e-mail provider) and look at the Spam Filters. Mine was seeing JotForm as Spam mail so it wasn't letting it even come into the inbox. Once we put JotForm on the "Safe Senders" list all e-mails came in.

     

    Even if the e-mails have be coming and stopped all of a sudden check your spam folder. 

     

    Problem solved.

  • Profile Image
    JotForm Support

    Answered by Goldo on April 18, 2012 at 02:13 PM

    @divorcelaw201

    Try to set your Sender E-mail to noreply@jotform.com, see image below.

    Or you can also try to follow Boon's advise by logging in to your webmail (via email provider) and see if Jotform Mails are marked as a Spam. If it is, please add it on your whitelist.