What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not getting subscribe confirmation email from Mailchimp?

    Asked by tmarshall22 on September 11, 2016 at 02:18 PM

    I'm not getting subscribe confirmation email from Mailchimp.

    mailchimp email confirmation subscribe not receiving
  • Profile Image
    JotForm Support

    Answered by Nik_C on September 11, 2016 at 02:56 PM

    I tested  integration with Mailchimp and subscribers are going through.

    Here is the form that I submitted:

    And here is the Mailchimp with the same email:

    Could you please let us know if the issue still persists?

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by tmarshall22 on September 11, 2016 at 03:01 PM

    Yes, I'm still having the problem.  I do not see your test email in my Mailchimp list or in my API calls list.

    When I enter an email, I do not get the confirmation subscription email from Mailchimp or my autoresponder emails.

     

    Your screenshot does not match my form.  My form only has first name and email address.

  • Profile Image
    JotForm Support

    Answered by Nik_C on September 11, 2016 at 03:17 PM

    My apologies, I meant I tested integration on my form.
    I just run a test on your form:

    And I received the email:

    Are you referring to that email, that you're not receiving it?

    I checked your integration and didn't find anything wrong there.

    It could be the setting in your Mailchimp

    I found this article that might be useful to you.

    Please get back to us if you're still experiencing the same problem and let us know if you didn't receive my subscription.

    Thank you!