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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting email notifications

    Asked by r_parks on September 11, 2016 at 05:19 PM

    Hello, the e-mails for the job sheet and for transcripts are not being sent to the depo@ontherecordllc.com e-mail address.  I have asked 1and1 to assist but they have referred me to you.  We have not had an e-mail from jof forms since 8/29.  Will you be able to resend those submissions?

    Page URL:
    http://www.ontherecordllc.com/reporter-login/depositions/

    job Submissions E-mails hello and
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    JotForm Support

    Answered by Jan on September 11, 2016 at 06:21 PM

    The email recipient is in the bounce list. This is the reason why he/she is not getting email notifications from JotForm.

    I have removed it from the list now. I checked your notification and I found out that the Sender Email is set to "Please Select" or blank. This is the reason why that email is in the bounce list. Please change it to JotForm or Name, just don't leave it blank.

    You may also want to white list our mail servers and domain names, here's a guide: Whitelisting-JotMails-IP-Addresses

    Please check these guides as well:
    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope that helps. Thank you.