- r_parksAsked on September 11, 2016 at 05:19 PM
Hello, the e-mails for the job sheet and for transcripts are not being sent to the firstname.lastname@example.org e-mail address. I have asked 1and1 to assist but they have referred me to you. We have not had an e-mail from jof forms since 8/29. Will you be able to resend those submissions?
- JotForm SupportJanAnswered on September 11, 2016 at 06:21 PM
The email recipient is in the bounce list. This is the reason why he/she is not getting email notifications from JotForm.
I have removed it from the list now. I checked your notification and I found out that the Sender Email is set to "Please Select" or blank. This is the reason why that email is in the bounce list. Please change it to JotForm or Name, just don't leave it blank.
You may also want to white list our mail servers and domain names, here's a guide: Whitelisting-JotMails-IP-Addresses
Hope that helps. Thank you.