What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    vertical response integration not working

    Asked by circlefriends on September 11, 2016 at 07:54 PM

    we prevouslt had all of our form working with Mail chimp now we tried to swith to VR and it  hangs at the very end and does not complete the integration. I tried diff browsers. unlinking Mail chimp nothing seems to work thanks freida

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    JotForm Support

    Answered by liyam on September 11, 2016 at 10:31 PM

    Hello circlefriends,

    VR has a weird navigation for User Interface which may look like it's not syncing submissions to VR. This usually happens when you have used "All Contacts" as your list for receiving contacts from JotForm, instead of having it on a custom made list.

    If you you have selected the list of your submissions to land in "All contacts", create a custom list in your VR account so it will have a list of lists. Next, click All Contacts to see the contacts you have received from your JotForm-VR integration.

    Note: Please also be sure to not delete your existing list in your VR account. Otherwise, that's one of the factors to why the submission will fail.

    If you have further questions, please let us know.