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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Field Manager App: It gets stuck on "Loading form...", but nothing happens.

    Asked by MBWHS on September 11, 2016 at 09:23 PM

    Hi 

     

    I have tried to get Field manager to work and cant get it to upload the forms.  Do you know any other way I can copy fields from one form to another in the interim?

     

    thanks

     

    copy fields thanks one form and
  • Profile Image
    JotForm Support

    Answered by liyam on September 11, 2016 at 11:32 PM

    Hello,

    So far I was not able to run any problems with copying fields to another form with it. Can you try clearing your cache and then run again the Field Manager?  It would also be great if you can share with us the browser you're using to run the app.

    Thanks.

  • Profile Image

    Answered by MBWHS on September 11, 2016 at 11:50 PM

    Hi

    im using chrome and have cleared the cache but it won't load the forms it just says loading forever

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    JotForm Support

    Answered by ashwin_d on September 12, 2016 at 02:45 AM

    Hello MBWHS,

    I did check your form and it seems to load correctly without any problem. It could be a local browser related issue. I would suggest you to please load your form in chrome "incognito winodw" (Ctrl+Shift+N) and see if your form load correctly?

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by MBWHS on September 12, 2016 at 05:50 AM

    This still didn't work.  Yet less than a week ago it was working perfectly!

     

    Could you please merge the forms for me?

     

    1st form

    https://form.jotform.co/MBWHS/infant-assessment-form

    https://form.jotform.co/MBWHS/doctors-infant-assessment-0-12-week

     

    2nd form

    https://form.jotform.co/MBWHS/infant-assessment-form

    https://form.jotform.co/MBWHS/-doctors-infant-assessment-3-6-mont

     

    3rd form

    https://form.jotform.co/MBWHS/maternal-well-being

    https://form.jotform.co/MBWHS/doctors-maternal-health-assessment

     

    kind regards

     

    Katie

  • Profile Image

    Answered by katie on September 12, 2016 at 07:14 AM

    Hi 

    I think i have worked out the problem.....we are using the european server and when i had it working previously it was on the USA server.

    If this is the case could you please copy all my forms to my new account katieday and I will work on combining them there and then copying them back across when complete?

     

    kind regards

     

    Katie

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    JotForm Support

    Answered by Kevin_G on September 12, 2016 at 10:08 AM

    I have checked the app while I was logged into your account and I was able to replicate the issue, when I selected the form it got stuck on "loading form...", but the form never loads and it stays like this until the web browser is refreshed. 

    Here is a screenshot about the problem and I found an error in the web console as well: 

    The issue seems to be only with your account since I have tested with my account and it worked fine. 

    I will escalate the issue to our second level so our developers will take a look and we will let you know as soon as this is resolved. 

    Regarding to move your forms, I can see you have created custom links, please do note that they include the account username in the links, if you decide to move your forms you will need to re-generate new custom links and the old ones will not work anymore. 

    Please do let us know if you decide to move all your forms from the account MBWHS to katieday or if you would like to wait until this gets resolved. 

     

  • Profile Image

    Answered by MBWHS on September 12, 2016 at 05:56 PM

    Hi

    how long is this likely to take to be resolved? 

     

    Is is it possible that you could copy the forms to the Katie day account but definitely don't move them

    as they are currently being used daily?

     

    thanks

     

    katie 

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 12, 2016 at 07:15 PM

    The issue was escalated as urgent, however, we do not have an ETA for when this will be resolved. Thank you for your patient.

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    Answered by MBWHS on September 12, 2016 at 11:07 PM

    Could you give me an idea of whether this is likely to be hours, days or weeks as these forms are critical to our business and we need to plan accordingly?

    thanks

  • Profile Image
    JotForm Support

    Answered by liyam on September 13, 2016 at 12:17 AM

    Unfortunately we can't tell if this will take days or weeks since the development team is pretty busy working on things on the pipeline.  But if there is urgency on your part to address on creating these forms, I would suggest to create the forms manually and not depend for now to when the app can be fixed.

    Thanks for your understanding and we apologize for this inconvenience.