- MBWHSAsked on September 11, 2016 at 09:23 PM
I have tried to get Field manager to work and cant get it to upload the forms. Do you know any other way I can copy fields from one form to another in the interim?
- JotForm SupportliyamAnswered on September 11, 2016 at 11:32 PM
So far I was not able to run any problems with copying fields to another form with it. Can you try clearing your cache and then run again the Field Manager? It would also be great if you can share with us the browser you're using to run the app.
- MBWHSAnswered on September 11, 2016 at 11:50 PM
im using chrome and have cleared the cache but it won't load the forms it just says loading forever
- JotForm Supportashwin_dAnswered on September 12, 2016 at 02:45 AM
I did check your form and it seems to load correctly without any problem. It could be a local browser related issue. I would suggest you to please load your form in chrome "incognito winodw" (Ctrl+Shift+N) and see if your form load correctly?
We will wait for your response.
- MBWHSAnswered on September 12, 2016 at 05:50 AM
This still didn't work. Yet less than a week ago it was working perfectly!
Could you please merge the forms for me?
- katieAnswered on September 12, 2016 at 07:14 AM
I think i have worked out the problem.....we are using the european server and when i had it working previously it was on the USA server.
If this is the case could you please copy all my forms to my new account katieday and I will work on combining them there and then copying them back across when complete?
- JotForm SupportKevin_GAnswered on September 12, 2016 at 10:08 AM
I have checked the app while I was logged into your account and I was able to replicate the issue, when I selected the form it got stuck on "loading form...", but the form never loads and it stays like this until the web browser is refreshed.
Here is a screenshot about the problem and I found an error in the web console as well:
The issue seems to be only with your account since I have tested with my account and it worked fine.
I will escalate the issue to our second level so our developers will take a look and we will let you know as soon as this is resolved.
Regarding to move your forms, I can see you have created custom links, please do note that they include the account username in the links, if you decide to move your forms you will need to re-generate new custom links and the old ones will not work anymore.
Please do let us know if you decide to move all your forms from the account MBWHS to katieday or if you would like to wait until this gets resolved.
- MBWHSAnswered on September 12, 2016 at 05:56 PM
how long is this likely to take to be resolved?
Is is it possible that you could copy the forms to the Katie day account but definitely don't move them
as they are currently being used daily?
- JotForm Support ManagerJeanetteAnswered on September 12, 2016 at 07:15 PM
The issue was escalated as urgent, however, we do not have an ETA for when this will be resolved. Thank you for your patient.
- MBWHSAnswered on September 12, 2016 at 11:07 PM
Could you give me an idea of whether this is likely to be hours, days or weeks as these forms are critical to our business and we need to plan accordingly?
- JotForm SupportliyamAnswered on September 13, 2016 at 12:17 AM
Unfortunately we can't tell if this will take days or weeks since the development team is pretty busy working on things on the pipeline. But if there is urgency on your part to address on creating these forms, I would suggest to create the forms manually and not depend for now to when the app can be fixed.
Thanks for your understanding and we apologize for this inconvenience.
- JotForm SupportcandyAnswered on December 26, 2016 at 07:09 AM
I have seen that the issues related to the Field Manager Application has been solved.
I have checked the issue on your end and I have experienced that the Field Manager Application is working perfectly now as you can see the screenshot below:
If you need any clarification, do not hesitate to contact us.
Thank you very much for your patience.