What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    JotForm is not adding subscribers to a group

    Asked by tmarshall22 on September 11, 2016 at 09:41 PM

    The new subscriber is added to Mailchimp, but they are not added tp the group.  I have the group selected in the JotForm integration.



    If you visit the website, click on the computer image to subscribe for testing.


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 11, 2016 at 11:52 PM

    Can you try to re-integrate your Mailchimp Integration (remove current integration and integrate again) and see if this will fix the issue? I have also cleared your form cache to refresh your form on our servers. 


    Do let us know if the issue still persists.