What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to cancel my subscription. How can this be done?

    Asked by Lynn Gilath on April 18, 2012 at 12:35 PM

    My company is CES (Corporate Education Solutions) and we no longer need your (great!) product.

    Page URL:

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    JotForm Support

    Answered by Goldo on April 18, 2012 at 02:30 PM

    I cannot find any account with your Name and Email address provided. Website provided is also down, so I can't check the form to trace the account.

    If you have paid using credit card (Plimus):

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus then cancel your subscription

    If you have paid via Paypal:

    1. Log in to your PayPal account
    2. Find the latest payment you have made to Jotform
    3. Click on the subscription number for that transaction
    4. Click on the "Cancel Subscription" button.

    Let me know if you need further assistance in cancelling your subscription.

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    Answered by gori-mathew on April 18, 2012 at 02:34 PM


    I have checked you account and this email is on a GUEST account. This is not even a registered account. Are you willing for us to delete the account?

    Awaiting your response to assist you further.