What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I don't get confirmation emails from my forms

    Asked by dazza3467 on September 12, 2016 at 06:41 AM
    Emails My Forms
  • Profile Image
    JotForm Support

    Answered by Jan on September 12, 2016 at 09:59 AM

    It seems that you already resolved the issue. Upon checking, your email is not in the bounce list. The mail logs shows that the new submissions are being sent.

    You may also want to white list our mail servers and domain names, here's a guide: Whitelisting-JotMails-IP-Addresses

    Please check these guides as well:
    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    If you have any questions, let us know. Thank you.