What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Every time someone submits a form it does not go through.

    Asked by pirtproducts on September 12, 2016 at 07:47 AM

    Every time someone submits a form it does not go through. 

    through a someone submits
  • Profile Image

    Answered by Irshad on September 12, 2016 at 10:11 AM

    I have checked your recent form: https://www.jotform.com/51040393884153. And successfuly made a test submission on your form.

    I am also able to see that submission on Submission report page:

     

    If you are not receiving email notification of Form submissions, then please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you have any query, or need further assistance, feel free to revert back.

    Thanks.

  • Profile Image

    Answered by pirtproducts on September 12, 2016 at 10:46 AM
    Thank you. It seems before I was able to update form on the JotForm website
    and it would automatically update on our website but now we have to update
    the source code everytime we make a change.
    Which we do not mind at all we love your service and are looking into your
    paid services soon. Thank you for testing and confirming the submission
    page works.
    ...
  • Profile Image

    Answered by Irshad on September 12, 2016 at 11:04 AM

    You are most welcome.

    Feel free to contact us if you have any other question.