What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can we ask customer's paypal account/bank info/Credit card info in form?

    Asked by mixnauten on September 12, 2016 at 09:09 AM



    I have to insert a safety field where my client can be insert paypal account/bank info/Credit card info, in the attach form

    is it possible to do it? Or it's a terms violation?


    Thanks in advanced

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 12, 2016 at 10:34 AM

    Hello Francesco,

    For PayPal you only needs email address and asking just bank account number in form should be okay and acceptable. Please note that if your add form fields asking for customer credit card number, that's not allowed and is against our Terms of use. 

    If you need to process payments, please use one of our integrated payment tools. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It's just a matter of time and our anti-phishing filter will disable your form and suspend your account.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!