What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I access my forms?

    Asked by BAMMERS on September 12, 2016 at 11:58 AM

    Hello, I received the following message in my email account: 

    Dear BAMMERS, 

    You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm

    JotForm Team


    Is it possible to recover the information from those forms disabled? Maybe upgrading my account?


    Thanks for your help. 

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    JotForm Support

    Answered by david on September 12, 2016 at 01:01 PM

    I checked your account and it is currently well under all its limits.  Your form should be accepting new submissions without issue.  If your forms were disabled for a period of time, they would not have been accepting new submissions.  There would be no data for that time.