How can I access my forms?

  • Profile Image
    BAMMERS
    Asked on September 12, 2016 at 11:58 AM

    Hello, I received the following message in my email account: 

    Dear BAMMERS, 

    You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    https://www.jotform.com/upgrade?username=BAMMERS 

    Thanks for using JotForm

    JotForm Team
    http://www.jotform.com/

     

    Is it possible to recover the information from those forms disabled? Maybe upgrading my account?

     

    Thanks for your help. 

  • Profile Image
    david
    Answered on September 12, 2016 at 01:01 PM

    I checked your account and it is currently well under all its limits.  Your form should be accepting new submissions without issue.  If your forms were disabled for a period of time, they would not have been accepting new submissions.  There would be no data for that time.