What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Facebook tab app not working

    Asked by purplecowcars on September 12, 2016 at 12:06 PM

    Hi, the Facebook app isn't working on my page, I've installed and removed it several times but it's still showing a 404



    The direct link to the form is also not working:



    Could you please let me know how to fix this.



    Page URL:

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    JotForm Support

    Answered by John_Benson on September 12, 2016 at 01:32 PM

    I checked your form and it is working fine. However, it seems that the form is not showing properly in your Facebook page.

    Please try removing the Facebook tab in the Apps Settings. After removing it, please logout from your Facebook account. Go to your JotForm account and open the form you want to embed on the Facebook page. Follow the steps on this guide: Adding-a-Form-to-Your-Facebook-Page.

    It will ask you to login to your account account. After that, the form should show up in the Facebook tab. Also, please provide the URL of your Facebook page so that we can further investigate.

    If that doesn't work, please try using the Custom iFrame app, here's a guide: https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App

    Hope that helps. Thank you.