What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Spontaniously Charged for Service

    Asked by mamameanbiz on April 18, 2012 at 02:50 PM

    We used your service last year and canceled the paid subscription end of October, begining of November 2011, and then suddenly was charged for the service again. Can you check into this please?


    Username: Mamameanbiz


    Let me know what else you need from me.


    Many thanks,


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    Answered by gori-mathew on April 18, 2012 at 03:00 PM

    Hi Jessica,

    We apologise for the inconveniences caused by this issue. I checked your account and wouldn't find it on our Plimus payment gateway. You can cancel your account, raise a refund request and we will follow-up and ensure you get sorted. Use steps below on how to cancel your subscrption,

    If you have paid using credit card (Plimus):

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus then cancel your subscription

    If you have paid via Paypal:

    1. Log in to your PayPal account
    2. Find the latest payment you have made to Jotform
    3. Click on the subscription number for that transaction
    4. Click on the "Cancel Subscription" button.

    Let me know if you need further assistance in cancelling your subscription.