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  • Profile Image

    Survey form not collecting all answered questions, what is wrong?

    Asked by ambershaw on September 12, 2016 at 01:01 PM

    when the survey is completed and submitted the results are not all there. it is random on which question or answer is not showing in the results. all row are required to be completed

    Page URL:
    https://form.jotform.com/62553675715160

    survey survey form all collecting
  • Profile Image
    JotForm Support

    Answered by Jan on September 12, 2016 at 02:31 PM

    I opened your form but I wasn't able to replicate the problem. The error prompted me when I leave the field blank.

    I cloned your form and check all the Matrix table. I can see that it is set to require every row to be filled up. Here's a screen capture:

    Is this form embedded on a webpage? If it is, please try to re-embed the form using the Iframe method to prevent script conflicts between the form and the web page. Here's a guide: Getting-the-form-iFrame-code.

    You may also provide the link of the webpage so that we can further investigate.

    Let us know if you need further help. Thank you.

     

     

  • Profile Image

    Answered by ambershaw on September 12, 2016 at 03:02 PM

    no it is not embedded. I'm just setting it up & testing it. it is not giving accurate results. are you saying I should not require every row be filled? but I need each question to be answered ?????

     

  • Profile Image
    JotForm Support

    Answered by Jan on September 12, 2016 at 04:16 PM

    It is okay if it is set to Require every row to be filled. However, it seems that it is not working properly on your end. May I know what browser are you using? Can you please test the form in other browser just to check if it will work or not.

    If the issue persists, please try selecting the Require an answer in every cell in the Matrix tables.

    Hope that helps. Thank you.