What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Dowloading submissions failed

    Asked by Jenlamparmer on September 12, 2016 at 01:08 PM

    Hello,

    We made a JofForm to gather submissions for an art exhibition.  I keep getting the message that my pdf download of submissions has failed. 

    I need to download all the submissions with images and sizes of artwork.  What could be preventing this?  And is there another method to download?

     

    Thanks,

    Jen

    Page URL:
    https://form.jotform.com/62016601580143

    Screenshot
    Submissions message thanks hello
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    JotForm Support

    Answered by Nik_C on September 12, 2016 at 02:36 PM

    I just tested downloading of submissions and I wasn't abele to replicate this issue:

    Could you please try again since it was probably just a temporary glitch.

    Do get back to us if the issue still persists.

    We'll wait for your response.

    Thank you!

     

  • Profile Image

    Answered by centerforentrepreneurship on October 11, 2016 at 02:13 PM

    Same problem on a form of mine: Downloading submissions between 0 and 20 failed.

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    JotForm Support

    Answered by Kevin_G on October 11, 2016 at 03:41 PM

    @centerforentrepreneurship,

    In order to properly assist you I have moved your comment to another thread, it can be found here: https://www.jotform.com/answers/957468 

    We will assist you on that thread as soon as possible.