Dowloading submissions failed

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    Asked on September 12, 2016 at 01:08 PM


    We made a JofForm to gather submissions for an art exhibition.  I keep getting the message that my pdf download of submissions has failed. 

    I need to download all the submissions with images and sizes of artwork.  What could be preventing this?  And is there another method to download?




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    Answered on September 12, 2016 at 02:36 PM

    I just tested downloading of submissions and I wasn't abele to replicate this issue:

    Could you please try again since it was probably just a temporary glitch.

    Do get back to us if the issue still persists.

    We'll wait for your response.

    Thank you!


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    Answered on October 11, 2016 at 02:13 PM

    Same problem on a form of mine: Downloading submissions between 0 and 20 failed.

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    Answered on October 11, 2016 at 03:41 PM


    In order to properly assist you I have moved your comment to another thread, it can be found here: 

    We will assist you on that thread as soon as possible.