Dropbox: Files are uploaded but the submission PDF is missing

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    Asked on April 18, 2012 at 03:09 PM



    I have integrated my form with dropbox.  Images are uploaded successfully, but the PDF uploaded to my dropbox account is empty.

    I have checked with multiple forms, to different dropbox accounts - and they all just create an empty PDF file inside the dtopbox account folder.


    Is this correct, or should the PDF contain the entry details?

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    Answered on April 18, 2012 at 03:16 PM

    I have checked dropbox to some of my forms and seems to work fine.

    Try removing the current dropbox intergration, and re-integrate. Let me know if that works for you.

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    Answered on April 18, 2012 at 04:39 PM

    I managed to fix the problem, which is why it is working now.  I went to Submissions (form responses) > Manage Integration and changed the "subfolder creation" field to Unique ID (it also works if I remove the subfolder creation completely)