What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Dropbox integration issue

    Asked by plexmicro on April 18, 2012 at 03:09 PM

    Hi

     

    I have integrated my form with dropbox.  Images are uploaded successfully, but the PDF uploaded to my dropbox account is empty.

    I have checked with multiple forms, to different dropbox accounts - and they all just create an empty PDF file inside the dtopbox account folder.

     

    Is this correct, or should the PDF contain the entry details?

    Page URL:
    http://www.ujalumni.co.za/resources/forms/undergrad-discount/

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Goldo on April 18, 2012 at 03:16 PM

    I have checked dropbox to some of my forms and seems to work fine.

    Try removing the current dropbox intergration, and re-integrate. Let me know if that works for you.

  • Profile Image

    Answered by plexmicro on April 18, 2012 at 04:39 PM

    I managed to fix the problem, which is why it is working now.  I went to Submissions (form responses) > Manage Integration and changed the "subfolder creation" field to Unique ID (it also works if I remove the subfolder creation completely)

    Thanks