What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Facebook Tab is not working

    Asked by JulesW77 on September 12, 2016 at 01:33 PM

    Hi, I cannot get the tab to populate to my Facebook page, it is stagnant when I click on your link.  Please advise.  Thank you.


    Julie Watterson


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    JotForm Support

    Answered by Jan on September 12, 2016 at 03:20 PM

    If I understand you correctly, you're saying that the form is not appearing in the Facebook page. Do you see any error on the screen when you click the tab?

    Please try to remove the JotForm tab in the Settings > Apps section. After that, log out from Facebook. Go to JotForm and try adding the form again to your Facebook page using this guide: https://www.jotform.com/help/22-Adding-a-Form-to-Your-Facebook-Page.

    Please provide the URL of your Facebook page so that we can further check.

    Hope that helps. Let us know if the issue is still the same. Thank you.