Why is the HTML code showing in the subject line of submission e-mails?

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    Asked on April 18, 2012 at 04:03 PM


    Can you please help me fix the problem of HTML coding appearing in the subject line of a submitted form?  Here is an example or two...

    Subject MRI of Brain - "Pharmacy03" (123456)

    CT of Shoulder (LEFT)<br>Hindlimb (RIGHT) - "TEST FOR EMAIL3" (1249)


    It's very distracting and I'm hoping that you might be able to help.  This happens in Firefox and IE8.

    Thank you!

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    Answered on April 18, 2012 at 08:52 PM

    Hi there,

    Try switching your notification message to Text Mode. Just go to Setup & Embed >> Email Alerts >> Open your Notification and click 'Switch to Text Mode' on the Compose Email window.

    If that doesn't help, try recreating your notification message, simply delete the existing ones and create a new one. See if that helps.

    Let us know if you have any further questions. Thanks for using JotForm, have a great day!