What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is the HTML code showing in the subject line of submission e-mails?

    Asked by CIWisc on April 18, 2012 at 04:03 PM

    Hello,

    Can you please help me fix the problem of HTML coding appearing in the subject line of a submitted form?  Here is an example or two...

    Subject MRI of Brain - "Pharmacy03" (123456)

    CT of Shoulder (LEFT)<br>Hindlimb (RIGHT) - "TEST FOR EMAIL3" (1249)

     

    It's very distracting and I'm hoping that you might be able to help.  This happens in Firefox and IE8.

    Thank you!

    Page URL:
    http://www.jotform.com/form/13481548602

  • Profile Image
    JotForm Support

    Answered by idarktech on April 18, 2012 at 08:52 PM

    Hi there,

    Try switching your notification message to Text Mode. Just go to Setup & Embed >> Email Alerts >> Open your Notification and click 'Switch to Text Mode' on the Compose Email window.

    If that doesn't help, try recreating your notification message, simply delete the existing ones and create a new one. See if that helps.

    Let us know if you have any further questions. Thanks for using JotForm, have a great day!