What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Says "Please Wait".

    Asked by jpehrler on September 12, 2016 at 02:15 PM

    My form https://www.jotform.com//?formID=62064389181156 when the info is completed and SUBMIT button is selected, shows the message "Please Wait." Then nothing happens.

    What's up?

     

    Thanks!

    Page URL:
    http://prestonehrler.com/contact/

    please wait JotForm message selected
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    Answered by jpehrler on September 12, 2016 at 02:37 PM

    I fixed it, but it appears that the Thank You message is being cut-off.

     

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    JotForm Support

    Answered by david on September 12, 2016 at 04:46 PM

    I cloned your form to test and it and the thank you page is not cut off:

    If the thank you page is cut off in your embedded for, try replacing your oEmbed for with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    You can set the height of the frame by adjusting the value in the embed code:

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    Answered by jpehrler on September 13, 2016 at 07:56 AM

    W/iFrame, there is no background image.  Also, the Thank you message shows the full background image, but it's repeated :)

     

     

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    JotForm Support

    Answered by Kiran on September 13, 2016 at 11:19 AM

    Please try changing the height of the Thank you page to 450px so that it should be displaying properly. 

    If this doesn't work, you may embed the form using the iframe embed method. I see that the background image is being loaded from your WordPress images and it is not loading since it is trying to load using https. To resolve the background image, please try uploading the background image to JotForm rather using the direct link from your WordPress images.

    Also, please inject the following CSS code to your JotForm so that the background image is not repeated.

    body.thankyou {

        background-repeat: no-repeat;

    }

     

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to assist. 

  • Profile Image

    Answered by jpehrler on September 13, 2016 at 07:20 PM

    I uploaded the image and then added the iframe code to the site.  Working better.  Image is visible, but with the css, here is what I get in the thank you (btw, adding height 500px !important;" to the existing code did nothing--it would not even save)

     

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    JotForm Support

    Answered by Chriistian on September 13, 2016 at 11:02 PM

    Please inject the custom css code below to make the image cover the entire page.

    html {

        height: 100% !important;

    }

    If you need further assistance, please let us know.
    Regards.