What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please cancel my service and please issue a refund

    Asked by reydesalem on September 12, 2016 at 02:24 PM


    I have to cancel my service and please issue a credit since I have no use for the service. I ordered Friday night. I am cancelling because I was informed by your staff that I was not able to collect my clients credit card to process locally. We are old school and we like to keep our records locally and when I upgraded I didn't know I was not able to do my forms correctly.

    So please issue my credit card refund.

    Thank you.







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    JotForm Support Manager

    Answered by Jeanette on September 12, 2016 at 03:01 PM

    I've canceled the subscription and made a full refund of the payment.