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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Pro Form: PayPal payments work but Credit Card Payments does not?

    Asked by manymax on November 22, 2010 at 06:20 PM

    Hello
    I write you because I have problems with my payment form.
    The problem is that the forms do not work when a customer wont to pay with their credit card,the customer get an error message at the time of purchase.I have the option of PayPal Pro into my forms,however the customer can pay only by PayPal.I can not understand where the problem is and why is this happening.

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    JotForm Founder

    Answered by aytekin on November 23, 2010 at 10:32 AM

    We have investigated our logs for your form. The problem is happening because you might not have accepted the  PayPal Payments Pro Billing Agreement. Login into your PayPal account and make sure everything is setup properly. Error received from PayPal:

    Error 1054 Invalid Configuration

    This transaction cannot be processed. The merchant's account is not able to process transactions.

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    Answered by manymax on November 23, 2010 at 02:15 PM

    I just wrote to contact the technical support of PayPal,and his answer is this: What you are trying to make,is to take credit cards directly from your website, and this is something that is only allowed for accounts with Website Payments Pro enabled.

    Unfortunately, Pro is an advanced feature and is only available for U.S. accounts, UK and Canada. 

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    JotForm Founder

    Answered by aytekin on November 24, 2010 at 07:49 AM

    You still need to accept Billing Agreement. That happened to other people in the past. Even if you are a Premier user you need to make sure all agreements are accepted or it will not work.

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    JotForm Founder

    Answered by aytekin on November 24, 2010 at 07:52 AM

    I think you edited your post while I was answering it. :)

    OK, so they are now saying you cannot use Website Payments Pro because you are not in one of these countries?

    I think in that case you will need to just use the regular PayPal option for your payments. Delete that question form your form and add a regular PayPal integration to your form and complete the wizard.