Cannot connect to Stripe account

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    Stephen Foster
    Asked on September 12, 2016 at 03:45 PM

    Trying to connect to Stripe. It shows my correct account and I enter the password. but when I press "Connect to Stripe" it spins and then comes backt the Connect to Stripe button. No connection is made.

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    Kevin_G
    Answered on September 12, 2016 at 06:46 PM

    I have checked this form http://www.jotform.us/form/62505052667152 and I can see it is properly connected to Stripe: 

    I can see there is one submission and it shows payment info, it means that the submitter was charged and payment was processed: 

    Could you please confirm us that? 

    If the issue still persists on your end, please provide us a screenshot of the web console, the keyboard shortcuts below will help you to get it: 

    Firefox. 

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    Chrome.

    Mac: Command + Option + J

    Windows: Control + Shift + J 

    This guide will help you to upload your screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    We look forward to your response.