- Stephen FosterAsked on September 12, 2016 at 03:45 PM
Trying to connect to Stripe. It shows my correct account and I enter the password. but when I press "Connect to Stripe" it spins and then comes backt the Connect to Stripe button. No connection is made.
- JotForm SupportKevin_GAnswered on September 12, 2016 at 06:46 PM
I have checked this form http://www.jotform.us/form/62505052667152 and I can see it is properly connected to Stripe:
I can see there is one submission and it shows payment info, it means that the submitter was charged and payment was processed:
Could you please confirm us that?
If the issue still persists on your end, please provide us a screenshot of the web console, the keyboard shortcuts below will help you to get it:
Mac: Command + Option + J
Windows: Control + Shift + J
This guide will help you to upload your screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum
We look forward to your response.