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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot connect to Stripe account

    Asked by Stephen Foster on September 12, 2016 at 03:45 PM

    Trying to connect to Stripe. It shows my correct account and I enter the password. but when I press "Connect to Stripe" it spins and then comes backt the Connect to Stripe button. No connection is made.

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    JotForm Support

    Answered by Kevin_G on September 12, 2016 at 06:46 PM

    I have checked this form http://www.jotform.us/form/62505052667152 and I can see it is properly connected to Stripe: 

    I can see there is one submission and it shows payment info, it means that the submitter was charged and payment was processed: 

    Could you please confirm us that? 

    If the issue still persists on your end, please provide us a screenshot of the web console, the keyboard shortcuts below will help you to get it: 


    Windows: Ctrl+Shift+K

    Mac: Command+Option+K


    Mac: Command + Option + J

    Windows: Control + Shift + J 

    This guide will help you to upload your screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    We look forward to your response.