What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    credit card info

    Asked by hpettiford on September 12, 2016 at 04:16 PM

    i can no longer see CC# that the client types in. Why is that? i have a paid account so what is the reason for this and can it be fixed. This is the ONLY reason why i have jotform. You do what other forms systems do not. 

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    JotForm Support Manager

    Answered by Jeanette on September 12, 2016 at 07:39 PM

    Credit cards sensitive information has never been allowed regardless the type of account, so neither paid nor free users are allowed to collect this type of info.

    Now that Jotform became PCI compliant we had to scan our database and replace the information with hash symbols