What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Could you check to see why the tests are not forwarded to me when they are submited?

    Asked by kenpaq on September 12, 2016 at 07:20 PM

    The tests used to forward to me, but for a long time now I haven't received any. When someone lets me know that they have submitted the test, I need to jot to my jotform account and find it on that database. Thanks for your help with this. My email address is ken@myaesl.com or kpaquette@learneslnow.com

     

    Regards,

     

    Ken Paquette

    check forwarded submited not forwarded
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 12, 2016 at 10:33 PM

    Your email address kpaquette@learneslnow.com was added to the bounce list, which is why you are unable to receive the emails there. I have now removed the email address from the bounce list so you should receive the next email notifications successfully.

    To prevent further bouncing related issues, please follow our guide here: How to Prevent Email Bouncing Related Issues. You can also check out our other guide on How to Remove Your Email Address from Bounce List in case your other emails are unable to receive the notifications.
    Regards.