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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Notificación repetida al realizar la consulta.

    Asked by angelocapaldi on September 12, 2016 at 07:38 PM

    Me llega el correo con la información del formulario, pero cada consulta realizada mediante el formulario, recibo 10 mails con la misma consulta.-

    Page URL:
    http://www.vic30.com.ar/10k-litoral.html

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    JotForm Support

    Answered by Chriistian on September 12, 2016 at 10:45 PM

    If I understand correctly, whenever your form is submitted, you receive 10 copies of the same notification in your email?

    I checked your form and it looks like you have several conditions setup for the email notification. This is the reason why you receive multiple emails with the same information each time you submit the form. These conditions are for different fields but they all send the notification to the same email address, and since they will all be triggered if the condition for each of them is fulfilled, then this means they will all send you the notification. 

    To resolve the issue, please delete the other Change Email Recipient conditions in your form that are being sent to the email address vicdeportes.fabian@hotmail.com. You can leave out just 1 condition for your form so that you only receive 1 email of that submission.

    If you need further assistance, please let us know.
    Regards.