What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is it possible to send emails based on user input?

    Asked by Matt  on September 12, 2016 at 07:39 PM

    Hello,

    I am wondering if there is a way to configure a form so that notification emails are sent to different addresses depending on what a user inputs in a form.

    For instance, in a contact form, if a user selects 2 departments from a list, is there a way to have the notification go to only the heads of those 2 departments?

    Thanks,

    Matt

    Emails conditions multiple recipients
  • Profile Image
    JotForm Support

    Answered by Jim_R on September 12, 2016 at 10:53 PM

    Hello Matt, you can achieve this by using Conditional Logic. We have a detailed guide on How-to-Send-Email-Based-on-Selection 

    To sum that up, your general workflow would be as follows:

    1. Create multiple Email Notifications (notifier) that you want to be sent out per dept

    2. You setup your condition associated with the field (e.g. if a user selects a dept from a list)

    3. Set the notifiers to the condition you created respectively

    Give it a spin and don't hesitate to let us know if you stumble upon an issue along the way.