What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    TextArea field: Entry limit is not working when there is a hint example/Placeholder

    Asked by EngineerGirl on September 12, 2016 at 08:10 PM
    The second issue is with the rich text area.  I have 3 rich text area's in the form that show up depending upon the grade level selected, and each have different word limits.  However, the word limit counter at the bottom of the area does not work.  
    textarea entry limit hint text
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    JotForm Support

    Answered by Kiran on September 12, 2016 at 08:51 PM

    I have tried the entry limits on a different form and they seem to be working fine. However, after testing it further, I am able to replicate the issue at my end with the Text area by adding the Hint Example to the field.  When the field is not having Hint Example/Placeholder, the entry limit is working fine. 

    Let me forward the issue to our backend team to take a look. Once we have any update in this regard, you'll be posted here.

    Meanwhile, please remove the placeholder text on the field so that the entry limits should be working on your JotForm.

    Thank you!

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    Answered by EngineerGirl on September 13, 2016 at 11:02 AM

    Thank you!  I like using the placeholder field, but this does seem to work for my form.  

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    JotForm Support

    Answered by Kiran on September 13, 2016 at 12:14 PM

    Since the issue is now forwarded to our backend team, you'll be posted here once we have any news in this regard. I've checked your form now and see that the placeholder text is removed and the character/word count is working fine. Once the issue is resolved, you may put the placeholder text again for the text area field.

    Thank you! 

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    JotForm Support

    Answered by NicholasWestley on September 18, 2016 at 01:29 AM

    Hi, this has now been fixed. Please let us know if you have any problems.

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    Answered by EngineerGirl on September 19, 2016 at 08:41 AM

    Great! Thank you.