What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My jot form doesnt seem to be enabled

    Asked by nirvman on September 12, 2016 at 10:38 PM

    I try to preview it and it says disabled. In the preferences it is enabled.

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    JotForm Support

    Answered by liyam on September 13, 2016 at 02:38 AM

    Hello nirvman,

    I see that your account was automatically suspended and the cause of it is because of the word "Credit Card" on the header of your form.

    I have reactivated your account since it's a false positive (since you're using  Stripe to receive payments). But I would recommend to not use the word on your title. This is because it's causing your form to be flagged and your account to be auto-suspended.

    If you need further clarification or you need assistance on the matter, please let us know.