What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No email address from form users submissions

    Asked by heydoyle51 on September 12, 2016 at 10:55 PM
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    JotForm Support

    Answered by EltonCris on September 13, 2016 at 02:43 AM

    Hi,

    I checked your "Client Satisfaction Form" but there's no field asking email from your users. How would you know the email address of your users?

    You have to have a field asking their email address first so you will receive them over email.

    Thanks!