I am not being asked to upload my encryption key

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    RRCA
    Asked on September 12, 2016 at 11:04 PM

    I encrypted my form and I have saved the key but it isn't asking me to upload it.  I opened them yesterday fine but can't today.

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    EltonCris
    Answered on September 13, 2016 at 02:52 AM

    Hi,

    You have to go to your form submissions page to upload the private key once the encryption wizard appears. If the wizard doesn't pop-up, that means the private key file is still saved in your browser. This should automatically decrypt form data once you visit your form submissions page. 

    If that doesn't work, clear your browser's cache and cookies to remove the saved private key file in your browser. The wizard should pop-up after that once you visit your form submissions page again. If not, you can try it on incognito mode/private mode.

    Hope this helps!

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    RRCA
    Answered on September 13, 2016 at 09:46 AM
    Thank you. I figured it out.
    Regards-
    Kathy Sube
    Sent from my iPhone
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