What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not being asked to upload my encryption key

    Asked by RRCA on September 12, 2016 at 11:04 PM

    I encrypted my form and I have saved the key but it isn't asking me to upload it.  I opened them yesterday fine but can't today.

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 13, 2016 at 02:52 AM

    Hi,

    You have to go to your form submissions page to upload the private key once the encryption wizard appears. If the wizard doesn't pop-up, that means the private key file is still saved in your browser. This should automatically decrypt form data once you visit your form submissions page. 

    If that doesn't work, clear your browser's cache and cookies to remove the saved private key file in your browser. The wizard should pop-up after that once you visit your form submissions page again. If not, you can try it on incognito mode/private mode.

    Hope this helps!

  • Profile Image

    Answered by RRCA on September 13, 2016 at 09:46 AM
    Thank you. I figured it out.
    Regards-
    Kathy Sube
    Sent from my iPhone
    ...