What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal payment not showing, can't add

    Asked by CHHABCParents on September 12, 2016 at 11:36 PM

    Form ID = 52481062496256

    I added the PayPal widget, but got a script error.  It doesn't show on my form.  But when I try to add PayPal, it says I can't have more than one payment widget on my form. I can't see the PayPal one I added, so am stuck :)

    please help...

    Page URL:
    http://www.chhaparents.com/event-registration.php

    can't payment not showing can PayPal widget payment widget stuck Than
  • Profile Image
    JotForm Support

    Answered by BJoanna on September 13, 2016 at 03:49 AM

    I have inspected your form and you have PayPal payment field on your form. It is on 9th page of your form. Were you able to resolve your issue? 

    I also have inspected your form inside of Form Builder and I noticed that you have set conditional logic to skip pages. Is it possible that you have spiked 9th page when you tested your form? Also where and when is script error shown? Can you please provide us a screenshot of that error message?

    I also saw that you have embedded two forms with script code on your webpage. It is possible that there are some script conflicts between jotform scripts and your webpage scripts. We recommend using of iFrame code. Please re-embed your forms with iFrame code. Inside of this guide you can find how to get iFrame code of your form: 

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Let us know if you need further assistance.

  • Profile Image

    Answered by CHHABCParents on September 13, 2016 at 10:46 AM
    Thank you – I completely missed that. Sorry and thanks for your help.

    Thank you,
    Willetta Les
    Administrator, CHHA BC Parents’ Branch
    www.CHHAparents.com

    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on September 13, 2016 at 11:56 AM

    You're welcome.

    Feel free to contact us if you have any other questions.