What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I've had 2 sales in the past days for which I received no email from the FORM

    Asked by Cshark on September 13, 2016 at 12:16 AM

    But the buyers checked out using the form. I'm not someone with great technical know-how. Can you get someone to fix this problem, as this is the third time I am reporting this issue? 

    Link: https://form.jotform.com/61105118530139

    Page URL:
    https://form.jotform.com/61105118530139

    email in for the form
  • Profile Image
    JotForm Support

    Answered by BJoanna on September 13, 2016 at 04:16 AM

    I have checked and email address of your account, which is also set as recipient email address of the form you provided is in the bounce list. Our system gave following result:

    shark.content@gmail.com is IN the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    I have now removed it from the bounce list and it should be working fine now.

    I saw on your other threads that my colleagues provided you guides about how to remove your email from the bounce list and how to prevent bouncing of your email address. 

    How to Remove Your Email Address from Bounce List

    How to Prevent Email Bouncing Related Issues

    You should also contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Hope this will help. Let us know if you need further assistance.