What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm getting an error when submitting my fillable PDF using Adobe Acrobat on Windows 7

    Asked by OrionEMEA on September 13, 2016 at 03:20 AM

    Hey,

     

    the submit-buttons from two fillable PDFs do not transmit the data, both due to the same error (see screenshot).

    Translation window 1: "During the transmission an error occured. Content of the type text/html;charset=iso-8859-1 cannot be processed."

    Translation small dark window below: "Data will be transmitted/recveived..."

     

    Thank you for your help in advance!

    does not work fillable pdf
  • Profile Image
    JotForm Support

    Answered by Welvin on September 13, 2016 at 08:01 AM

    I have the new Adobe Acrobat on Windows 10 PC and I was able to submit your fillable PDF form. 

    Based on your screenshot, it seems like you're using Win7. I will have to ask my colleague who has win7 to check. I'll let you know.

    For the meantime, try to check and make sure to have the latest Adobe Acrobat software. 

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    JotForm Support

    Answered by Kiran on September 13, 2016 at 09:22 AM

    I have tested the PDF form in your account with Windows 7 and the latest version of Adobe Acrobat. I was able to submit the form without any issue from my end and you may find the test submissions for the form in your account.

    As already mentioned by our colleague, it seems to be an issue with the Acrobat version that you are using. Please try submitting the form after updating the Acrobat to the latest version.

    Do let us know if the issue still persists. We will be happy to assist you further. 

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    Answered by OrionEMEA on September 19, 2016 at 04:26 AM

    Thanks for your answers so far, I'll let you know as soon as the IT updated the Adode Reader in our office PCs.

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    JotForm Support

    Answered by Boris on September 19, 2016 at 04:48 AM

    You're kindly welcome, we look forward to hearing how it goes for you upon updating the software.

    If you need assistance with anything else in the meantime, please don't hesitate opening another support thread about any other assistance you may need, and we'll gladly help:

    https://www.jotform.com/contact

    Thanks