What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are not receiving emails to one of our email domains on Office 365

    Asked by agaalastair on September 13, 2016 at 04:19 AM

    Hi, we're not receiving emails to one of our email domains on Office 365. We've added your IPs into our allow list but still have nothing!

    Emails receiving receiving emails office domains email
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    JotForm Support

    Answered by Welvin on September 13, 2016 at 09:01 AM

    The recipient of your last form ID was placed to our bounce list. I've fixed this already so please try it again. I would also suggest adding noreply@jotform.com to your contact or safe sender list on top of whitelisting our IP Addresses and Sending Domains. 

    The PDF Attachment is also enabled in your form. You may consider checking if your Office 365 accepts attachments, especially from Jotform.