Matrix dynamique data not saving with Session Save Method

  • Profile Image
    RamasamyVenugopal
    Asked on September 13, 2016 at 05:50 AM

    Hi, 

    we have a live form at https://form.myjotform.com/61533169221551 that has an issue. Multiple users are reporting that their data is NOT being saved for Question 07. When they enter their data, use the 'save' button and come back to the form later, the data is lost. I have advised them to use latest version of browser but the issue persists.

    There was no issue for a few other users. We expect a lot of applications in the next 2 days. Can you help with this urgently?

  • Profile Image
    EltonCris
    Answered on September 13, 2016 at 10:10 AM

    Sorry, I could not find "Matrix Dynamique" in your form. Are you referring to the "Matrix Dynamique Widget"?

    FYI, all framed widgets including the aforementioned are not supported with Autofill (Save to Continue Later Feature). This due to the nature of these widgets since they load into an iframe element. An iframe is considered a separate document even if they're loaded on the same HTML document, therefore, the autofill feature won't be able to access its data and save them in your browser like how it works on regular fields.

    I'm afraid there's no feasible solution to overcome this.

    Thanks!