What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Matrix dynamique data not saving with Session Save Method

    Asked by RamasamyVenugopal on September 13, 2016 at 05:50 AM

    Hi, 

    we have a live form at https://form.myjotform.com/61533169221551 that has an issue. Multiple users are reporting that their data is NOT being saved for Question 07. When they enter their data, use the 'save' button and come back to the form later, the data is lost. I have advised them to use latest version of browser but the issue persists.

    There was no issue for a few other users. We expect a lot of applications in the next 2 days. Can you help with this urgently?

    Page URL:
    https://form.myjotform.com/61533169221551

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 13, 2016 at 10:10 AM

    Sorry, I could not find "Matrix Dynamique" in your form. Are you referring to the "Matrix Dynamique Widget"?

    FYI, all framed widgets including the aforementioned are not supported with Autofill (Save to Continue Later Feature). This due to the nature of these widgets since they load into an iframe element. An iframe is considered a separate document even if they're loaded on the same HTML document, therefore, the autofill feature won't be able to access its data and save them in your browser like how it works on regular fields.

    I'm afraid there's no feasible solution to overcome this.

    Thanks!