why does the receiver get a copy of the form they completed

  • Profile Image
    genevate
    Asked on September 13, 2016 at 10:41 AM
  • Profile Image
    liyam
    Answered on September 13, 2016 at 12:12 PM

    Hello,

    Forms have email alerts included with them. There are also two types of email alerts:

    1) Email Notification/Notifier - emails received by the form owner. He gets notified once he receives a submission

    2) Email Autoresponder - emails received by the person who sent the form. This is usually associated to the email address field in the form. So if the form user (person who submitted the form) makes a submission, he gets informed that the submission was sent accordingly.

    You can learn more about email alerts from this guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings 

    If you have questions or if you need further clarification on this, please let us know. We'll be more than happy to assist.

    Thanks.